Shipping Policy
Last updated: October 8, 2026
This Shipping Policy applies to all orders placed at vellmontco.com. By placing an order with Vellmont & Co., you agree to the terms below.
Shipping Cost
Free shipping on every order to all 50 U.S. states — no minimum purchase required.
Delivery Times
Your total delivery time is the processing time plus the transit time:
- Processing time: 1–3 business days (Monday to Friday)
- Transit time: 5–10 business days (Monday to Friday)
- Order cutoff: 12:00 AM Eastern Time (ET)
Orders are processed only after payment has been confirmed. Delivery times are estimates and may be longer during holidays, peak seasons or severe weather.
Carriers
Orders are shipped with UPS, USPS or other trusted carriers, always with full tracking.
Order Tracking
As soon as your order ships, we'll email you a shipping confirmation with your tracking number. You can follow your package anytime on our Track Your Order page. Tracking updates may take up to 48 hours to appear.
Address Changes
Please double-check your shipping address at checkout. If you need to change it, contact us at contact@vellmontco.com within 24 hours of placing your order. We cannot change the address once the order is in transit.
Cancellations
You can cancel your order at any time before it has been dispatched. If your order has already shipped, please see our Refund Policy.
Lost or Damaged Packages
If your package arrives damaged, refuse it from the carrier if possible and contact us right away. If it was delivered in your absence or appears lost, email us with your order number and we'll make it right. See our Refund Policy for more details.
Questions?
- Email: contact@vellmontco.com
- Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (ET)
- Response time: within 24 hours on business days
- Contact form: Contact Us