Refund Policy

Last updated: October 8, 2026

We want you to love every piece you order from us. If something isn't right, our 30-day return policy makes it easy to send it back.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed and unused
  • In the same condition you received it, with all original tags attached
  • In its original packaging
  • Accompanied by your order number or proof of purchase

How to Start a Return

  1. Email us at contact@vellmontco.com with your order number and the item(s) you'd like to return.
  2. Our team will review your request and reply within 24 hours on business days.
  3. Once approved, we'll send you the return instructions and the return address.

Items sent back without an approved return request cannot be accepted.

Important: our registered office in London is an administrative address only. Please do not send returns or parcels there; we will provide the correct return address when your return is approved.

Damaged, Defective or Wrong Items

Please inspect your order as soon as it arrives. If an item is defective, damaged or not what you ordered, contact us immediately with your order number and a photo of the item so we can make it right at no extra cost to you.

Non-Returnable Items

  • Items that have been worn, washed or altered, or have had their tags removed
  • Final sale items
  • Gift cards

Exchanges

The fastest way to get a different size or color is to return the item you have and, once your return is approved, place a new order for the item you want.

Refunds

We'll notify you once your return has been received and inspected, and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take a few extra days to post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at contact@vellmontco.com.

Questions?

  • Email: contact@vellmontco.com
  • Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (ET)
  • Response time: within 24 hours on business days
  • Contact form: Contact Us